Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. The others are marked with “Failed”. Insert a memory card to continue scanning. Operating System – Windows 7, Windows 8, Windows 8. Check the scanner glass for dirt or smudges Follow these steps if the printout has streaks, unwanted lines, black dots, poor print quality or unclear text. Black and White, if the image does not require smooth gradation. No software or drivers are available for this product with the selected operating system.

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Scan file format The file format of a scanned document or photo depends on the scan type as well as the object being scanned.

The cloth may be moistened with water if desired. Scan directly from the product by using the control-panel scan buttons.

HP Customer Support – Software and Driver Downloads

The device will look for the presence of paper in the ADF. For updating drivers you may refer to the article mentioned below.

The product is pre-configured with the following three destinations in the dialog box.

Therefore, the date and time must be set correctly in order for the date and time of the file to be correct. We were unable to retrieve the list of drivers for your product. The first scanned file is named HP If you choose to preview the scanned images or document pages in the HP Scanning window, you can adjust the image to achieve the size and effect that you want.


No software or drivers are available for this product with the selected operating system. Rotating the assembly upward. You can follow the question or vote as helpful, but you cannot reply to this thread.

Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? The partial file is removed from the memory card. Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs. How satisfied are you with this response?

If you place the original in the Automatic Document Feeder ADFyou must put the media into the feeder collr you start a scan. Hope the information provided is helpful.

HP Color LaserJet CM Multifunction Printer – Driver Downloads | HP® Customer Support

Thanks for marking this as the answer. Modify your browser’s settings to allow Javascript to execute. Do let us know if you have any more concern related to Windows. Wipe it clean and rotate the rollers until the assembly is clean. Scanner resolution and color If you are printing a scanned image, and the quality is not what you cm1312nfii, you might have selected a resolution or color setting in the scanner software that does not match your needs. Many versions of popular e-mail programs seem to be MAPI-compliant.


Scan quality Dirt, fingerprints, smudges, hair and other marks on the scanner glass slows scanner performance and affects the accuracy scahner special features such as fit-to-page and copy.

Highlight a destination and click the arrow to move to the destinations currently on the dialog box. Thank you for your ,fp. Scan to a file, e-mail, or software program note: The list of recommended drivers for your product has not changed since the last time you visited this page.

Click Delete to perform the deletion, or click Cancel to choose another destination. Otherwise, scanning will occur from the scanner glass.

HP Color LaserJet CM MFP Product Series – Solve Scan Quality Problems | HP® Customer Support

From the Delete Destination dialog box, highlight the destination to delete and click Next. Kumar Replied on July 1, Hi. Check scanner resolution and color settings on the PC Lwserjet you are using PC scanner software, ensure that the resolution and color settings in the software are optimized for the image.

Download list – Download multiple files at once View, edit and download your entire list of software and drivers here.