What can I do? This could take up to 3 minutes, depending on your computer and connection speed. If the cartridge does not snap easily into position, it is not aligned correctly. This page requires Javascript. How does HP install software and gather data? Select the desired files and choose ‘Download files’ to start a batch download. Contact HP Support to schedule a repair or replacement.

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This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

HP Scanjet – Scanners not supported in Windows 7 | HP® Customer Support

Select your operating system and version. See your browser’s documentation for specific instructions.

Please use the product number and serial numbers of the new product to validate warranty status. Select from the products you own. Photosamrt, Middle East, Africa. If necessary, press the Power button to turn on the product. Modify your browser’s settings to allow Javascript to execute. Aligning the ink cartridges.


Click the Estimated Ink Level tab. Holding the ink cartridge with the printed label up, slide the cartridges one at a time into the print carriage and press them into position as shown in Figure 4. Press down gently on the top of the ;hotosmart ink cartridge to release it from the print carriage. Thus, the warranty has been removed from this product.

Thank you for your patience.

If the problem still exists after trying all of the steps above, the unit may need to be serviced. Asia Pacific and Oceania. Plugging the product directly into a wall outlet can eliminate any potential power deficiencies that could cause an alignment failure.

Please try again shortly. Select an operating system and version to see available software for this product. Do not touch the copper-colored contacts or ink nozzles. If the message is still displayed after a few seconds, remove the ink cartridge again. This product has been exchanged for a new or refurbished product. Operating System – Windows 7, Windows 8, Windows 8. Service or replace your HP product if you completed all preceding steps.


The Virtual Agent is currently unavailable. Supported HP Inkjet cartridge part numbers The HP Officejet photlsmart series products use the ink cartridges listed in the table below. Please try again shortly.

Estimated Ink Level window. Javascript is disabled in this browser. Remove the protective tape.

HP Scanjet – Scanners not supported in Windows 8 or Windows 8.1

HP 28 tri-color cartridge 8 ml. We were unable to find any drivers for your product. Thank you for your patience. Select your operating system and version.

After the Alignment page photosmagt, place the page into the ADF upside down and with the printed side down as is shown in Figure 5.